HelpDesk Quick Guide

The HelpDesk ticketing system was deployed to allow greater external visibility into the status and ongoing communications related to requests submitted to particular ADE departments. This system allows School Finance to better track and monitor your requests which results in faster processing. The purpose of this page is to provide a resource to assist with successfully completing a HelpDesk request.

Are you ready to submit your HelpDesk ticket? Click here to get started

Below you will find step-by-step instructions on completing a request template, a list of all available templates with their subcategories/items, and a video tutorial will be added soon. Completing the proper template and subcategory with all required fields will ensure your request is received with the information needed for processing.

Please try accessing this link: https://helpdeskexternal.azed.gov/home.

If you receive an error, please take a screenshot of the error and email it to [email protected] to request assistance with setting up your HelpDesk account.

The School Finance Team will submit a HelpDesk ticket on your behalf and you'll be contacted by ADE IT to complete the process.

Go to https://helpdeskexternal.azed.gov/home
Once you have arrived on the site, click on "Request a Service"

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Next, select "Information Technology"

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Click on "School Finance"

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Template: A.R.S. § 15-915 Request
- Category: School Finance Operations
  - Subcategory: 15-915 (Prior Year Correction)
    - Items
      - Transportation
      - Student Data
Template: Account Analyst Support Request
- Subcategories:
  - Calendar Access
  - Entity Profile
  - General How to Requests
  - Other
  - Report Assistance
  - Split/Merge
Template: Email to Ticket - School Finance
- Category: School Finance Payments
  - Subcategory: Payment Data Request
    - Items:
      - APOR
      - CHAR
      - Classroom Site Fund (CSF)
      - Instructional Improvement Fund (IIF)
      - Other
- Category: School Finance Budget
  - Subcategories:
    - 15-915 (Prior Year Correction)
    - Budget Data Request
Template: Common Logon Access Request Form
Template: Tuition-Out Request
- Items:
  - Add Tuition-Out School
  - Remove Tuition-Out School

Help Desk Tutorial from ADE Professional Development on Vimeo.

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